Job Description
TO SUBMIT.
Job Description:
- Business Logistics Coordinator – III (ITTS Contractor) Job Description.
Job Duties:
- The contractor position will support the Supply Chain operations for the ITTS (Inventory Trouble Ticket System) Investigation team.
- The ITTS team is responsible for the investigations and working on resolution of carrier shipping, working closely with the fraud teams or warehouse related issues to prevent negative customer experiences or impacts to client by identifying fraudulent claims, carrier related issues, 3PL issues or systemic issues that are driving a negative customer experience.
- This will require collaborative engagement with client’s 3rd party warehouses, carriers, and internal Supply Chain and IT partners.
- This role will be responsible for meeting daily service level commitments of an average of 80 tickets resolved per day and is responsible for their accuracy above all.
Must Have Skills:
- Strong troubleshooting and problemsolving skills
- Ability to work in a team environment, fostering engagement from internal team members in order to achieve team goals.
- Aggressive selfstarter that can succeed working independently in a highly dynamic environment.
- Proven ability to organize conflicting priorities and optimize customer impacting solutions.
- Proficient with MS Word and Excel, Slack, Point of Sale systems
Desired Skills:
- Strong analytical and technical skills.
- Strong verbal and written communication skills.
- Ability to work independently and in a team environment
- Ability to investigate and make decisions independent of supervision.
Logistics:
- Client offers 7 days a week support to Customer Service Teams.
- These roles require the ability to work the evening shift from 11.00 AM CST to 7.00 PM CST time.
- Monday to Sunday potential schedule with a 40hour work week.
- Some overtime work may be required.
Note:
- Candidate will be located in the Fort Worth office.
- 11AM CST to 7PM CST Monday to Friday
- Please note Client needs the people that client hires to work Tuesday to Saturday scheduled from 10.00 AM CST to 7.00 PM CST time.
Pay Range: $38 - $40hr on w2
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
Job Tags
For contractors, Shift work, Sunday, Saturday, Afternoon shift, Monday to Friday,