Job Description

Duration : 06 Months (with a possibility of extension)

Client : One of the largest Industrial Gases manufacturers

Overview :

We are looking for an Inbound Customer Service Representative & Outbound Collector who will answer inbound phone calls from internal and external customers and process customers payments.

Duties:

• Make credit release decisions following procedures. Refer customer disputes to field personnel for final resolution.
• Make payment arrangements on delinquent accounts. Escalate customer disputes and collections situations as necessary.
• Assist team in meeting inbound service level standard. Responsible for the investigation and analysis of credit information while working within established guidelines.
• Contact customers regarding delinquent payments and assists in the collection of past due accounts.
• For Outbound Collections: Credit limit assessments Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc). Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc).

Qualifications:

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

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