Company Description
Universal Iron Doors combines artistic elegance with enduring strength, offering handcrafted iron doors for over 25 years to homes across the West Coast. Based in Los Angeles, we specialize in custom-made premium iron doors with a wide variety of styles available for faster delivery. Our showroom holds the largest selection of iron doors on the West Coast, ensuring customers find the perfect fit for their homes.
**Job Description:**
We are seeking a highly organized and customer-focused **Customer Service & Scheduling Coordinator** to join our team. In this role, you will be responsible for coordinating installation appointments and repair schedules with customers and installers, ensuring smooth communication and timely service delivery. You will serve as the primary point of contact for customers experiencing product defects, providing exceptional support, addressing concerns, and offering effective solutions.
Your role will also involve managing customer interactions related to product issues, including discussing defects, arranging repairs, and ensuring customer satisfaction. Additionally, you will handle administrative tasks such as processing credit card chargebacks and communicating with payment processors and merchants to resolve disputes efficiently.
**Key Responsibilities:**
- Coordinate installation and repair schedules with customers and installers.
- Act as the main contact for customers regarding product defects, providing support, troubleshooting guidance, and resolution options.
- Communicate proactively with customers to manage expectations and ensure a positive experience.
- Handle credit card chargebacks by liaising with payment processors and merchants.
- Maintain accurate records of customer interactions, scheduled appointments, and dispute resolutions using CRM software.
- Utilize CRM systems to track customer interactions, follow-ups, and service histories.
- Collaborate with internal teams to ensure timely and effective service delivery.
- Provide exceptional customer service, demonstrating professionalism and empathy in all interactions.
**Qualifications:**
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Experience in customer service, scheduling, dispatching, or related fields.
- Must have CRM experience and proficiency in using CRM software.
- Ability to handle sensitive situations with tact and professionalism.
- Familiarity with payment processing and chargeback procedures is a plus.
- Proficient in MS Office and scheduling software.
**Preferred Attributes:**
- Problem-solving mindset.
- Detail-oriented with strong follow-up skills.
- Ability to work independently and as part of a team.
- Customer-centric attitude with a focus on satisfaction.
...Cybersecurity, Exercise/Training, and Defense Healthcare In support of our Department of Defense (DoD) and Department of Homeland Security (DHS) customers. R&K supports the Transportation Security Administration (TSA) by providing general technical management support to the...
Our client, a wellness brand, is hiring a High Volume Recruiter to join their team in NYC on a hybrid schedule (3 days in office). This is a temporary tole that will begin immediately and continue through the end of the year. Job Duties Include: Manage a high volume...
...JOB TITLE: Bioprocess Associate Night Shift (6pm 6am) Location: East Syracuse, NY (100% ONSITE) Duration: 6 months initial (potential extension/potential right to hire) Schedule: Fixed shift schedule. 36 hours the first week, 48 hours the next week, alternating...
...Join a community of consultants, scientists, strategists, and engineers all dedicated to solving the worlds critical infrastructure, environmental... ...including drawings, specifications and reports for general marine terminal infrastructure. Prepare design criteria and...
...LLP is seeking an experienced Residential Real Estate Closing Paralegal to join our team. The... ...transactions Coordinate with lenders, agents, and clients to meet deadlines and resolve... ...the ability to work independently and as part of a team. ~ Ability to handle multiple...