Call Center Representative-Remote Job at BCforward, Phoenix, AZ

WjNWK2FGR1g4TUorelBYMzVpSjZLQ2tXa1E9PQ==
  • BCforward
  • Phoenix, AZ

Job Description

Position Title: Education and Compliance - Call Center Agent - Remote

Location: 1600 W. Monroe St. Phoenix, AZ 85007

Duration: 06 Months contract

Job Description

The schedule will be discussed during the interview, and this is dependent on the current needs of the client/call center. Please make resources aware that this schedule may be different than what is listed on the posting.

Position Description:

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests.

To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

This position includes the following:

  • Answering incoming phone calls in a fast paced environment
  • Resolving Tier 1 level issues
  • Reviewing taxpayer accounts
  • Verifying, gathering and simultaneously updating key information
  • Educating taxpayers of online resources and current tax policies
  • Submitting requests for payment arrangements
  • Documenting actions taken into multiple systems
  • Participating in all team engagement activities
  • Meeting performance expectations

Skills Required:

  • Strong ability to multitask
  • Basic use of Microsoft Word, Excel and Google Workspace
  • Basic math skills are required - addition, subtraction, multiplication and division.
  • Communicate well both in writing and verbally
  • Great interpersonal skills
  • Retain knowledge easily
  • Creative in problem solving
  • Goal oriented
  • Organized

Skills Preferred:

Spanish-speaking

Experience Required:

Previous two positions should each be at least one consecutive year in a fast-paced call center.

National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

Experience Preferred:

Experience with participating in process improvement activities, basic math skills, history of working in banking.

Education Required:

High school diploma or equivalent

Job Tags

Contract work, Remote work,

Similar Jobs

CALDO CONCRETE CO

Recruiter Job at CALDO CONCRETE CO

 ...We are seeking an experienced recruiter that will help with our staffing goals in finding qualified candidates. The role will be responsible for sourcing candidates to onboarding new hires, creating a seamless process for new hires. An individual in this role will perform... 

Swoon

Front Office Coordinator Job at Swoon

 ...Our client, a cloud-based project management and collaborative work software, is searching for an Office Coordinator to join their team! Location: Bellevue, WA Hours: 40 hours a week Contract Duration: 3 months with high potential to convert Hourly rate: $... 

WOO SKINCARE & COSMETICS, INC.

Esthetician Job at WOO SKINCARE & COSMETICS, INC.

Company Description Woo Skincare + Cosmetics offers a personal, pampering, and fun shopping environment for makeup and skincare choices. With locations in Nashville, Atlanta, and Charlotte, Woo Skincare + Cosmetics provides a unique and enjoyable experience for customers...

Present Studios

Graphic Designer Job at Present Studios

 ...Present Studios is an award-winning boutique design firm with an emphasis in real estate, hospitality, private club and lifestyle branding. We are looking for a mid-level Graphic Designer to join our creative team! Requirements: A current portfolio showcasing your... 

Ellsworth + Ivey

Event Coordinator and Property Manager Job at Ellsworth + Ivey

 ...Job Title: Event Coordinator & Property Manager Location: Within 1 hour of Bethlehem, CT Type: Hybrid, Mostly Remote Position but (onsite presence required on average 1-2 days per week). Weekend availability required for events and touring on certain weeks (weekday...