Job Description

LHH is seeking a motivated Technical Support Specialist to provide hands-on support for end-users across our client's organization. This is a full-time, direct hire, and on-site position in Contra Costa County, CA.

This role focuses heavily on endpoint device support — primarily on Windows laptops — and the Microsoft 365 ecosystem. The ideal candidate is a strong communicator with a customer-first mindset who enjoys troubleshooting, problem-solving, and helping users work efficiently and securely.

Salary & Benefits:

• $83k to $106k base salary
• 5% bonus
• 2 weeks of PTO to start, 11 paid holidays
• Medical, Dental, Vision Coverage
• 401(k) w/employer match

Job Requirements:

1. Required: 2 to 5 years of experience in technical support or IT helpdesk roles.

2. Required: Strong working knowledge of:

• Windows 10/11 administration
• Microsoft 365 environment (Teams, Outlook, OneDrive, SharePoint, Office suite)
• Basic networking concepts (DNS, DHCP, VPN, Wi-Fi troubleshooting)

3. Required: 2 to 5 years of experience with device deployment and management (e.g., Intune, Autopilot, imaging tools).

4. Required: Excellent communication and customer service skills.

5. Required: Ability to diagnose and resolve hardware and software issues efficiently.

6. Required: Strong organizational and documentation skills.

7. Nice to have: Experience with Ninja One RMM tools, Hyper V, VMware, Dell servers

8. Nice to have: Experience with Power BI, UPS battery replacement, server rack familiarity

Responsibilities:

• Provide Tier 1 and Tier 2 Technical Support for end-users, including troubleshooting issues related to: Windows laptops and peripheral devices, Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint, Office apps), User authentication, MFA, and identity management
• Manage and maintain endpoint devices using standard tools (e.g., Intune, device management policies, patching processes).
• Set up, configure, and deploy laptops and software for new and existing employees.
• Assist with account creation, license assignments, and permissions within Microsoft 365 Admin Center.
• Support remote users with connectivity, VPN, and collaboration tool issues.
• Document troubleshooting steps, solutions, and operational processes.
• Escalate complex issues to senior IT staff as needed and collaborate on resolution.
• Contribute to continuous improvement of IT procedures, support documentation, and service quality.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

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