Job Description

Site Services Manager – Empower Excellence Every Day!

Are you a dynamic leader ready to excel in a fast-paced, critical production environment? ISS is looking for an exceptional Site Services Manager to drive operational excellence, build lasting client relationships, and lead teams with passion and precision.

Why You’ll Love This Role:

• Dynamic Leadership: Direct daily operations in a vibrant, high-stakes environment, ensuring safety, efficiency, and exceptional service.
• Impactful Decision-Making: Proactively identify and solve challenges, driving continuous improvement and client satisfaction.
• Growth & Innovation: Develop strategic solutions, transform operations, and champion sustainability and account growth.

Core Responsibilities:

• Ensure operational stability and adherence to safety guidelines, budget controls, and quality standards.
• Build strong, enduring client relationships through clear communication, swift problem-solving, and consistent excellence.
• Lead, motivate, and develop teams, fostering a collaborative and high-performing culture.
• Monitor and optimize site appearance, organization, and resource allocation to maintain exceptional service standards.
• Handle complaints efficiently and professionally, ensuring swift resolution and client satisfaction.
• Manage payroll, budgeting, and resource planning effectively and accurately.

Collaboration & Influence:

• Communicate proactively across ISS to share best practices and promote the OneISS vision.
• Participate actively in project teams, meetings, and negotiations, enhancing operational excellence across accounts.

Your Skills & Experience:

• High school diploma or GED required; 3+ years of relevant experience preferred.
• Demonstrated success in leadership roles with strong team management capabilities.
• Excellent computer proficiency, budgeting experience, and a collaborative management approach.
• Proven ability to lead teams in fast-paced, complex environments.

Key Success Factors:

• Drive operational excellence, maintaining high customer satisfaction scores.
• Develop and execute solutions clearly and confidently.
• Continuously improve operations and exceed client expectations.
• Instill trust, lead with vision, and inspire exceptional performance.

Physical Demands & Work Experience

• Long working hours
• Sitting at a computer for 50% of the time
• Walking/Inspecting the site 50% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

Join ISS today—where your leadership shapes outstanding client experiences and operational brilliance!

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Job Tags

Similar Jobs