Job Description

LHH Recruitment Solutions is partnering with an industry leader in innovative drive systems to fill a direct hire Service Manager position. This role is ideal for a hands-on leader with a strong background in diesel engine service, repair, and team management. The organization supports critical sectors such as construction, agriculture, material handling, and transport—developing, distributing, and servicing high-performance diesel, gas, and electric drive systems.

Key Responsibilities:

• Manage shop and field service operations; oversee scheduling, quoting, invoicing, and customer interaction.
• Supervise and evaluate field technicians using KPIs, service tools, and training feedback.
• Oversee engine testing, inspections, and failure analysis (including dynamometer testing).
• Coordinate procurement of parts and maintain specialty tooling and shop inventory.
• Collaborate with sales and project teams on value-added modifications to engine packages.
• Provide technical support and training to distributors, dealers, and end users.
• Lead continuous improvement initiatives in layout, workflow, and safety compliance.
• Handle administrative duties including service reports, expense documentation, and field activity logs.

Qualifications:

Required:

• High School Diploma or GED
• 5+ years of management experience in a mechanical or diesel service setting
• 5+ years of hands-on diesel engine service experience
• Strong troubleshooting skills and understanding of diesel fuel systems
• Proficient with 12- and 24-volt electrical systems
• Ability to operate forklifts, cranes, and standard mechanical tools

Preferred:

• Experience with SAP, MS Office Suite, and service software like Field Aware
• Completion of manufacturer-based engine training (or willingness to obtain)
• Experience managing both shop and field-based service teams

Travel:

• Occasional domestic and international travel (approx. 10–25%) may be required based on business needs.

Work Environment:

• Combination of shop, warehouse, and office environments
• Exposure to engine noise, chemicals, and mechanical equipment
• Must be comfortable with physical activity, including lifting and standing for extended periods

Why Apply?

• Direct hire opportunity with a global leader in industrial power solutions
• Lead and grow a high-performing service team
• Exposure to cutting-edge technology in diesel and electric drive systems
• Supportive leadership and professional development environment

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