Job Description

Overview

The Senior Systems Engineer plays a critical role in supporting and modernizing client environments across servers, networks, and end-user systems. This position operates within a Managed Service Provider (MSP) model, providing hands-on technical leadership, troubleshooting expertise, and proactive solutions to a variety of small- and mid-sized business clients.

Key Responsibilities

• Serve as a technical lead for client infrastructure projects, upgrades, and deployments.
• Manage and maintain Windows and Linux servers, virtualization platforms (VMware, Hyper-V), and network devices.
• Administer email, collaboration, and productivity platforms such as Microsoft 365 and Google Workspace.
• Oversee user management, backups, patching, and endpoint protection across multiple client environments.
• Perform proactive system monitoring, performance tuning, and capacity planning.
• Respond to escalated support tickets and provide Tier 3 technical assistance to helpdesk teams.
• Collaborate directly with clients to plan infrastructure improvements, migrations, and security initiatives.
• Develop and maintain documentation, network diagrams, and standard operating procedures for client environments.
• Automate recurring administrative tasks using PowerShell or other scripting tools.

Required Skills and Experience

• 8+ years of experience in systems administration or IT infrastructure support, preferably within an MSP or consulting environment.
• Strong knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy, and related core services.
• Experience with virtualization platforms (VMware ESXi or Microsoft Hyper-V).
• Proficiency in managing firewalls, VPNs, and network security appliances (e.g., WatchGuard, Fortinet, Barracuda).
• Familiarity with backup solutions, disaster recovery planning, and endpoint management tools (Intune, Datto RMM, or similar).
• Scripting experience (PowerShell, Bash, Python) for automation and troubleshooting.
• Associate degree in IT or equivalent professional experience.

Preferred Qualifications

• Hands-on experience with cloud or hybrid migrations (e.g., Microsoft 365, AWS, or GCP).
• Exposure to PSA and RMM tools (ConnectWise, Autotask, NinjaOne, Atera, etc.).
• Knowledge of cybersecurity principles, multi-factor authentication, and compliance frameworks.
• Relevant certifications such as CompTIA Network+/Security+, Microsoft MCSA, or similar.

Soft Skills

• Excellent communication and documentation skills.
• Strong customer service orientation with a consultative mindset.
• Ability to manage multiple clients and priorities in a fast-paced MSP environment.
• Team-oriented but capable of working independently to resolve complex technical challenges.

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