Job Description

TAG (The Aspen Group) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of four consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Lovet Pet Veterinary Services, and Chapter Aesthetic Studio. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

This role will join the Product & UX organization to drive new product development across a ClearChoice to support the patient Call Center experience.

Responsibilities:

• Discovery-Oriented: You will actively seek to understand user pain points and business stakeholder needs, diving into data and trends for insights. You'll identify opportunities to optimize processes through technology and drive product roadmap decisions for your area.
• Business-Minded: You will align product recommendations with business goals, collaborating with cross-functional marketing and operations teams to demonstrate both qualitative and quantitative benefits. Your focus will be on ensuring that product solutions deliver measurable business impact.
• High-Impact Communications: You will effectively communicate product needs, goals, and requirements across teams, turning complex challenges into actionable, clear solutions. You'll write concise user stories, business requirements, and problem statements that ensure alignment and clarity across departments.
• Agile-Minded: You will collaborate with UX, design, development, and telcom teams ensuring that both user needs and technical feasibility are addressed in each iteration. You'll define impactful releases, iterating, and adjusting product features as you go.
• Cross-Functional Collaboration: You will partner with multiple teams including UX, IT, marketing, and operations to ensure smooth execution of the product vision. You will leverage your ability to drive alignment across departments to meet shared product goals.
• Stakeholder Management: You will engage with a variety of stakeholders to align on product priorities and expectations. Using strong interpersonal and negotiation skills, you will facilitate decisions that drive product success.
• Prioritization: You will manage your product area’s backlog, ensuring that priorities are aligned with both short-term objectives and long-term vision. You'll be expected to lead the prioritization process while gathering buy-in from cross-functional teams.
• Drive for Results: You will monitor product success, ensuring that key metrics are defined and tracked. You will use this data to make informed decisions and adjust product features as needed to maintain progress.
• Delivery-Oriented: You will work closely with teams to execute the product vision, ensuring that business and user needs are met. You will focus on delivering impactful product features while continuously iterating design and functionality.
• Ethics and Values: You will act in line with the company’s core values, demonstrating integrity, professionalism, and ethical decision-making in all stages of the product lifecycle.

Experience/Education:

• 5 years of product management experience, with a focus on software, call center technology or healthcare industries preferred.
• Proven ability to execute and manage product development activities, driving both user and business outcomes.
• Ability to understand technical constraints, data, and backend services and their impact on the user experience.
• Undergraduate degree in business, engineering, design, statistics, economics, or related field preferred.
• Clear passion for the company's mission, with the ability to identify opportunities for growth and innovation.
• Proven ability to collaborate with cross-functional teams and influence stakeholders to drive decisions.
• Ability to work independently, solve business challenges, and prioritize work effectively.
• Entrepreneurial mindset with a strong bias toward action and results.
• Ability to manage changing requirements and shifting priorities while maintaining focus.
• Strong advocate for user experience and customer satisfaction.
• Drive to learn and contribute across multiple business areas, including engineering, design, finance, and operations.
• Willingness to develop expertise in the product area and continuously improve.
• Ability to lead without direct authority, building credibility and trust across teams.
• Comfortable conducting analyses and leveraging both qualitative and quantitative insights.
• Strong communication skills with the ability to actively listen and convey information clearly.

Annual pay range : $128,000-$150,000 plus 10 % bonus

A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match

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