Job Description

What we need

As Product Manager, you will play a central role in shaping the success of ei³’s secure machine connectivity portfolio—including hardware and software-only gateway solutions, as well as the SERVICE and MONITOR IIoT applications.

You’ll work closely with Sales, Marketing, Engineering, and Customer Success to capture insights from onboarding, support, and customer interactions. Your job is to connect those insights to market trends and competitive analysis, translate them into product roadmaps, and communicate them back through materials, demos, and training that empower both customers and internal teams. This role reports to our Marketing Director.

What you’ll do

At its core, this role centers on three responsibilities:

1) Understand the market and customer needs

• Engage directly with customers through meetings, site visits, support channels, and collaboration with Customer Success to capture the “voice of the customer.”
• Monitor industry trends, emerging technologies, and competitors to anticipate opportunities and threats.

2) Shape the product

• Translate customer and market insights into product requirements, roadmaps, and feature definitions.
• Partner with engineering and development teams to ensure products are technically sound, secure, and aligned with business goals.
• Track and measure product performance, ensuring the right features and user experiences are prioritized.

3) Communicate and enable

• Build clear, compelling messaging that communicates the value of ei³’s products.
• Develop training materials, demos, sales enablement assets, and marketing collateral.
• Represent ei³ at trade shows and industry events, acting as a technical and commercial product expert.
• Close the feedback loop by bringing learnings from Sales and Customer Success back into the product and marketing cycles.

About you

• Bachelor's degree in Computer Engineering, Business, or related field. MBA or Master's degree is a plus.
• 2-7 years in product management, product marketing, or SaaS application. Manufacturing or industrial technology background strongly preferred.
• Customer-centric approach, with a proven ability to gather user feedback and translate customer needs into product requirements.
• User experience focus, with experience improving product usability and reducing complexity for non-technical users.
• Market research and competitive analysis, using data to inform product strategy and positioning.
• Cross-functional leadership, with the ability to influence and align engineering, sales, and marketing teams without direct authority.
• Data fluency, being comfortable with product analytics, user metrics, and A/B testing to drive decisions.
• Communication bridge, with exceptional ability to translate technical concepts for business stakeholders and customer needs for technical teams.
• Industrial domain knowledge, with an understanding of manufacturing workflows, industrial equipment, or factory operations preferred.
• SaaS product lifecycle experience, including subscription software, onboarding flows, and customer retention strategies.

Why You’ll Love This Role

• Shape the Future: Drive strategy, roadmaps, and positioning for cutting-edge IoT products that power real-world manufacturing solutions.
• Collaborate at Every Level: Partner with executives, marketing, sales, and developers—turning customer needs into impactful business results.
• Be the Face of Innovation: Represent ei3 at trade shows and customer meetings, expanding your network and influence in the industrial IoT space.
• Lead with Insight: Use market trends and customer feedback to evolve products, outpace competitors, and set industry benchmarks.
• Grow Your Expertise: Gain executive visibility and dive deep into complex hardware/software ecosystems to elevate your product management skills.
• Make an Immediate Impact: Thrive in a supportive, close-knit team where your ideas and initiatives directly shape the company’s success.

About ei3

ei³ has pioneered IIoT applications and AI-driven solutions since 1999, establishing itself as a trusted leader in industrial manufacturing. We unlock the power of every machine, empowering machine builders and manufacturers worldwide to turn manufacturing complexity into competitive advantage through tools that enhance efficiency, promote sustainability, and drive cost savings.

With headquarters in New York and development in Montreal, we serve customers through our comprehensive IIoT platform, powered by triple-redundant data centers in the USA, Germany, and China. Our platform enables over 190,000 industrial assets, maintaining 25 years of zero security incidents.

We offer competitive compensation packages and benefit offerings.

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