Job Description

Imaging Support Specialist

Location: Los Angeles, CA 90032

Type: Direct Hire | 100% On-Site

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Pay Range: $31/HR – $36/HR (Non-Exempt)

Position Summary

Our client, a leading private university in Los Angeles, CA, is seeking an Imaging Support Specialist (ISS) to join their medical enterprise. You will provide technical support for imaging systems, modalities, and related technologies within a healthcare environment. This position ensures the reliability and performance of imaging applications and equipment by maintaining, troubleshooting, and assisting with hardware, software, and network issues. The ISS serves as the key liaison between clinical staff, IT teams, and vendors, delivering timely solutions and high-quality customer service.

Responsibilities

• Serve as the on-site, in-person point of contact for all imaging system support and troubleshooting.
• Install, configure, and maintain imaging workstations, peripherals, and software applications.
• Support end-users and resolve technical issues related to imaging systems both on-site and remotely.
• Troubleshoot network and connectivity issues involving imaging devices.
• Assist with onboarding, assessment, and troubleshooting of medical imaging devices.
• Maintain and update hardware inventory and documentation.
• Participate in daily imaging huddles and departmental meetings to support operational needs.
• Ensure all imaging systems remain secure and updated with current software and patches.
• Create and maintain knowledge base articles and training materials for users.
• Escalate issues to tier 2 or other IT departments as appropriate.
• Support clinical and IT projects involving imaging systems and related infrastructure.
• Assist with testing, validation, and deployment of new imaging technologies.
• Provide excellent customer service and communication to ensure user satisfaction.

Qualifications

Education:

• High school diploma or equivalent required.

Experience:

• Minimum of one year supporting imaging or technical environments; healthcare experience preferred.

Skills and Knowledge:

• Strong understanding of computer hardware, diagnostic monitors, and imaging peripherals.
• Familiarity with imaging workflows and systems such as PACS, RIS, or DICOM.
• Effective troubleshooting and problem-solving abilities.
• Strong written and verbal communication skills.
• Experience using ticketing systems for issue tracking and resolution.
• Basic knowledge of networking and connectivity fundamentals.
• Ability to work collaboratively with clinical and technical teams.

Why This Role Matters

This position plays a critical role in ensuring that clinical imaging systems operate efficiently and reliably, directly supporting patient care. The Imaging Support Specialist bridges technology and healthcare, delivering essential support to clinicians and maintaining the systems that drive diagnostic accuracy and workflow efficiency.

Please submit your resume in Word or PDF format to be considered.

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