Job Description

General Manager

Full-time, salaried position with bonus eligibility

$70-80K/year

New Hartford, NY

We've partnered with a rapidly expanding indoor recreational brand offering unique, family-friendly entertainment experiences. Their venues serve as local hubs for active play, memorable events, and community engagement.

Position Overview

The General Manager oversees all aspects of daily operations at a high-traffic indoor recreational facility. This individual is accountable for delivering exceptional guest experiences, maintaining operational excellence, and leading a diverse team of employees. Success in this role requires strong leadership, customer service expertise, community outreach, and business acumen.

Key Responsibilities

Operational Oversight

• Ensure the facility operates in a safe, clean, and welcoming manner at all times.
• Oversee all operational functions to maximize guest satisfaction and financial performance.
• Monitor compliance with safety protocols and facility maintenance standards.
• Prepare and review financial documentation, including weekly and monthly performance reports.

Team Leadership

• Recruit, train, and manage all staff within the facility.
• Implement team development programs to enhance employee performance and retention.
• Schedule staff based on business needs and monitor labor efficiency.
• Conduct performance reviews, coaching sessions, and, if necessary, disciplinary actions or terminations.

Guest Relations

• Resolve guest concerns professionally and in line with brand standards.
• Foster a culture of hospitality, responsiveness, and proactive service.
• Promote customer loyalty through consistent and positive guest experiences.

Event Management & Sales Support

• Oversee bookings and execution of group events, parties, and special functions.
• Collaborate with team members to ensure events are successful and revenue goals are met.
• Engage with local businesses and community organizations to promote offerings and build brand presence.

Budget & Inventory Management

• Maintain control over facility expenses and adhere to budget guidelines.
• Manage procurement of supplies, including merchandise, cleaning products, and operational materials.
• Track charitable giving and donation requests.

Required Skills and Experience

• 2 to 4 years in a supervisory or management capacity within a customer-facing business.
• Certification in First Aid and CPR required (or must obtain shortly after hire).
• Proven ability to lead teams and create a performance-driven culture.
• Strong communication and problem-solving skills.
• Proficiency in using office productivity tools (e.g., Google Workspace or similar platforms).
• Physical stamina and ability to engage in moderate lifting (up to 50 lbs) and extended periods of standing and walking.
• Availability to work evenings, weekends, and select holidays.

PrincePerelson & Associates is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class. All applicants applying for U.S. job openings must be authorized to work in the United States.

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