Job Description

We are looking for a detail-driven Customer Support Specialist for a local manufacturing company. In this role, you will manage customer orders from start to finish, provide product information, and ensure seamless communication. Your work will directly impact customer satisfaction and business success.

Physical Requirements: This position involves sitting, standing, walking, driving, talking, hearing, and using hands for tasks such as typing or handling materials. Occasional bending or reaching may be required.

• Process and manage customer orders - including entry, tracking, updates, and backlog maintenance.
• Assist customers in selecting product components based on system application needs.
• Ensure accuracy of customer orders before routing them to the manufacturing team for production.
• Communicate with customers regarding order status, shipping timelines, and urgent delivery requests.
• Troubleshoot and resolve inquiries from both customers and internal departments regarding orders.
• Track orders throughout their lifecycle to ensure timely shipments, coordinating with various teams to address issues.

• Experience in manufacturing (bonus points for knowledge of FRP Pressure Vessels or Membrane Filtration Systems).
• Strong written and verbal communication skills; comfortable with phone and email communication.
• Skilled at problem-solving and navigating customer concerns with professionalism.
• Tech-savvy with proficiency in Microsoft Office 365

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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