Job Description

Customer Service Specialist- 45-55K

Job Description:

This key client-facing role is responsible for ensuring client expectations are met with regard to products and service.

• Client-centric organization focused on delivering great customer service
• Positive, collaborative team environment with co-workers who genuinely care about their work
• High level of professionalism in everything we do

Responsibilities of this position:

Develop and manage client relationships and proactively communicate with our customers- order status, alternate solutions and current market trends.

• Communicates with customers via phone or email with exceptional customer service skills and solid products knowledge.
• Research customer inquiries or issues independently to provide a customer with the best possible solution.
• Keeps customers informed by notifying customers of shipping and stock availability issues; answering questions; responding to requests.
• Conduct customer online store training sessions via web meetings and conference calls
• Respond to client inquiries and requests and coordinate with internal business partners to ensure client satisfaction
• Proactively engage clients, and work closely with account administrators/buyers to offer solutions and improvements for their business
• Analyze assigned accounts, identify main decision makers to determine growth areas for additional products, and create and assign those opportunities to appropriate sales person
• Other duties as assigned
• Supports sales team

Requirements

• Minimum three years’ experience managing account relationships
• Specific examples of previous experience developing relationships and exceeding goals
• Proven track record of establishing credibility with key clients and accounts
• Excellent interpersonal skills, highly organized and efficient
• High level of comfort with technology
• Excellent written and verbal communication skills
• Motivated by the opportunity to be part of a fast moving, entrepreneurial team
• Experience supporting Health, Safety and Environmental departments within the petrochemical industry preferred.
• Is proficient in excel, word, adobe acrobat and publisher. Opportunity for future advancement to inside sales for the right candidate.

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