Job Description

About this Opportunity

The Client Services Coordinator / Customer Service Representative is on a team that will handle the day to day administrative tasks and have a complete understanding of the operating systems including order processing, scheduling, handling inventory management tasks, data setup, reporting, telephone, and email support. Fun and fast paced job!

This person will sit onsite in our Newnan, GA Warehouse.

Responsibilities

• Serve as contact for client and customer inquiries, orders and issue resolution through various communication channels. Ensures that all inquiries are handled and documented in a timely and professional manner
• Liaison between InComm departments and 3pl client contacts or end customer. Often interfacing with all departments to ensure deliverables are being completed on time and within SLAs.
• Ensures Client satisfaction by preventing occurrences of nonconformities. Typically, the 1st escalation point; troubleshoots and resolves potential Client concerns, proactively identifies risk and uses the escalation protocol to communicate as required
• Proactively generates continuous improvement ideas including improved efficiencies and cost savings and ensures that most efficient processes are used..
• This position will have a general understanding of Client requirements. Updates internal stakeholders to risk, potential opportunities, out of scope requests etc.
• The position will be trained in multiple areas to support redundancies are in place to service the client.
• This position will also be able to demonstrate knowledge of products and services provided to client and communicate as such.
• All other duties as assigned.

Qualifications

• Associates or Bachelors degree preferred.
• Minimum 1-year experience in customer service environment.
• Ability to handle tasks requiring attention to detail.
• Ability to learn new systems.
• Ability to work in a fast-paced, high output environment.
• Ability to multitask and prioritize job tasks.
• Ability to work independently and in a team environment.
• Strong written and verbal communication skills.
• Accurate data entry and spelling skills.
• Strong general computer skills including MS Office Suite.
• Professional appearance and demeanor.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier I

#LI-LW1

Job Tags

Similar Jobs