Job Description

Our client - a Fortune 100 investment firm in Columbus, OH - is looking for Customer Service Representative with a strong interest in investment banking company to interview and start immediately!

Location: 4343 Easton Commons, Columbus, OH

Duration: 6 months - 12 months (hybrid after 6 months)

Pay range: $18.00 /hour - $19.17 /hour

Position: Customer Support/Account Representative

Responsibilities:

• Engage with internal clients through both inbound and outbound phone calls.
• Provide initial and ongoing support during account opening and throughout the account lifecycle.
• Deliver exceptional service to internal clients.
• Establish relationships with internal clients and provide solutions adhering to internal policies and procedures.
• Address issues promptly and effectively.
• Maintain success in a changing environment.

Required Skills:

• Willingness to work in a phone-based internal client interaction environment.
• Strong verbal and written communication skills with individuals at all levels, internally and externally.
• Demonstrate confidence when providing solutions to internal clients.
• Exceptional critical thinking skills.
• Problem-solving ability, personal accountability, ownership, and professionalism.
• Quick learner with the ability to apply knowledge.
• Application of concepts to real-life situations.
• Teamwork, ability to work independently.
• Proficiency in MS Office tools including Outlook, Excel, Word, and PowerPoint.

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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