Job Description

Robert Half Permanent Placement is partnering with a fantastic organization in Depew, NY on their search for a Customer Service professional to join their team. In this role you will be a thorough and dedicated resource supporting both end users and manufacturers. This is an in-office position with a starting wage of $28 - $30 per hour and includes a comprehensive benefits package.

Responsibilities include but not limited to:

• Provide product support to distributors, OEMs, and end users, addressing inquiries on all AVOX products
• Process and enter customer orders, including electronic data transfers, and manage updates to sales orders
• Coordinate with Production Planning, Engineering, Traffic, and other departments to ensure on-time delivery
• Expedite requests, overdue orders, and communicate shipment delays to customers when required
• Handle customer communications, change orders, price/delivery requests, and ensure all updates reach appropriate departments
• Serve as a liaison for technical publications and manage requests for overhaul and component parts manuals
• Maintain accurate shipment records, distribute manufacturing specifications, and manage debit/credit memos
• Support cross-departmental needs, follow established procedures, and uphold quality, safety, and departmental standards

Skills and requirements:

• Some secondary education required: two-year degree in Business Administration or related field preferred.
• 2–3 years of automated order entry and customer service required; 3–5 years in sales administration/customer service with PC proficiency preferred
• Strong verbal and written communication required; preferred knowledge includes basic accounting and familiarity with standard business procedures
• Professional, calm, and customer-focused personality with the ability to communicate effectively

Benefits:

• Health, Dental, Vision, Life Insurance, Short / Long Term Disability
• 401K with match
• Generous time off including 12 paid holidays
• Learning and Advancement Training

Apply today!

Job Tags

Similar Jobs