Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you’re the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock!
We’re currently seeking passionate individuals to join our team as Customer Service Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Service Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism.
RESPONSIBILITIES
• Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy.
• Ensure first call resolution, making the customer experience as seamless as possible.
• Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella).
• Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment.
• Utilize your analytical and decision-making skills to address policy changes and corrections effectively.
• Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise.
• The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every third Saturday.
QUALIFICATIONS
• Strong interpersonal, communication, and organizational skills.
• Analytical mindset with good decision-making abilities.
• Proficiency in computer skills and data entry.
• High motivation to take ownership and follow up on tasks.
• Flexibility to adapt to a fast-paced, changing environment.
• Ability to work weekdays and rotational Saturdays.
• High school diploma required, college degree is a plus!
• Spanish language proficiency is a plus!
PERKS & BENEFITS
• 4 weeks accrued paid time off + 9 paid national holidays per year
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Free onsite gym at our Woodbridge Location
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement
ABOUT THE COMPANY
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
...monitoring overall pricing performance to support our business goals. Work Schedule ~ This position requires onsite presence Monday-... ...work is permitted on Fridays, allowing employees to work from home. Key Responsibilities Cost Management & Updates Receive...
...; 6:00 AM 2:00 PM | MondayFriday Were looking for experienced MIG Welders to support ongoing fabrication work. Ideal candidates are confident in their welding skills, able to read blueprints, and comfortable in a fast-paced shop environment. &##128176; Compensation...
...for purpose-driven work! Do you? JOIN OUR FAMILY! The Chief Clinical Officer will be responsible for general oversight of clinical services... ...as required in the state of Ohio Ability to manage people at multiple sites Ability to manage multiple tasks and priorities...
...Preconstruction Manager Cincinnati, OH $130,000 $165,000 + Bonus + Benefits Commercial Construction | On-Site | Full-Time A reputable and growing commercial general contractor in Cincinnati is seeking an experienced Preconstruction Manager to lead early-phase...
...matters. Come make a difference at Ochsner Health and discover your future today!****OCHSNER HEALTH BATON ROUGE - DEPARTMENT OF ANESTHESIOLOGY****Ochsner Health in Baton Rouge** is searching for a **BC/BE Fellowship-trained Pediatric Anesthesiologist / Ambulatory...