Customer Service Representative Job at Acro Service Corp, Waterloo, IA

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  • Acro Service Corp
  • Waterloo, IA

Job Description

Position Summary

The Driver Licensing (DL) Service Center Support Assistant plays a key role in ensuring smooth daily operations by assisting staff in managing customer flow and maintaining an efficient service environment. This position supports full-time Customer Service Representatives during peak periods or staffing shortages, helping deliver timely, courteous, and organized service to all visitors.

Key Responsibilities

  • Greet and guide customers upon arrival to ensure a positive first point of contact.
  • Monitor customer traffic and direct individuals to the appropriate service areas.
  • Maintain organization within waiting areas and ensure a clean, orderly environment.
  • Communicate estimated wait times and provide general information to customers.
  • Support Customer Service Representatives by managing front-end logistics while applications and transactions are being processed.
  • Notify management of any operational concerns, service delays, or customer issues.
  • Contribute to a smooth, efficient, and customer-friendly experience.

Required Skills

  • Strong customer service skills with a helpful, friendly demeanor.
  • Clear verbal communication skills and active listening ability.
  • Strong organizational skills and the ability to manage multiple tasks in a busy environment.

Experience Required

  • Previous experience in customer service in any setting.

Job Tags

Full time,

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