Job Description

Computer IT Support Technician (MSP Experience Preferred)

Creative Programs & Systems (CPS)

Brighton, MI (On-site)

Full-Time | Mid-Advanced Level

Creative Programs & Systems (CPS) is seeking an experienced IT Support Technician to join our team. The ideal candidate has prior experience working for a Managed Service Provider (MSP) and possesses strong knowledge of servers, networking, Microsoft 365, and general IT best practices. This position involves supporting multiple business clients across Michigan and the U.S., providing both remote and on-site technical assistance.

Responsibilities:

• Provide Tier 1–3 technical support for workstations, servers, and network systems across client environments
• Troubleshoot and resolve issues with Active Directory, DNS, DHCP, Group Policy, and file/print services
• Manage Microsoft 365 environments, including Exchange, Teams, SharePoint, and user administration
• Perform network configuration and troubleshooting (firewalls, switches, routers, VPNs, VLANs)
• Deploy, monitor, and maintain backup and disaster recovery solutions
• Configure and maintain Windows Server environments (2012–2022) and virtual machines (Hyper-V, VMware)
• Implement security best practices, including patching, MFA, endpoint protection, and password management
• Monitor RMM tools for alerts, system performance, and automated maintenance tasks
• Document procedures, client configurations, and issue resolutions accurately in ticketing systems
• Provide occasional on-site support for client installations, upgrades, and troubleshooting

Requirements:

• 3+ years of IT support experience, preferably in an MSP environment
• Strong understanding of Windows Server, networking fundamentals, and Microsoft 365 administration
• Familiarity with ConnectWise, N-able, or similar RMM and PSA tools preferred
• Ability to manage multiple client environments and prioritize support tickets efficiently
• Excellent problem-solving and communication skills
• Valid driver’s license and reliable transportation for client visits

Preferred Certifications:

• CompTIA A+, Network+, or Security+
• Microsoft Certified: Modern Desktop Administrator or Azure Administrator
• Any other relevant vendor certifications (Cisco, VMware, etc.)

Why Join CPS:

CPS has supported businesses throughout Michigan and across the U.S. for over 30 years with professional IT services, computer consulting, and software development. We are a small, family-owned company that values integrity, learning, and teamwork. We offer competitive pay, professional growth opportunities, and a work environment built on respect and excellence.

To Apply:

• Submit your resume and a brief cover letter detailing your IT support experience to jobs@cpsmi.com.

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