Client Service Agent
Connexions Inc. (CNX) is an appraisal management software that provides fast, reliable and cost-effective valuation services to the lending industry. CNX products manage the full administration of the appraisal process, vendors and support consistent quality control of policies and procedures. CNX is part of The Nationwide Group (TNG) — a pioneer of outsourced financial services software.
Position Summary
The role plays a critical part in the retention of our existing clients; Financial Industry. In this role, you will offer an exceptional client experience (Lenders & Appraisers) through problem solving and client requirement knowledge. You will ensure a smooth appraisal management process by monitoring appraisal requests. This is a Business to Business client service position (no sales). We are currently hiring for a full-time role.
Position Profile
• Excellent communication skills - verbal and written fluency at a professional level
• Post-Secondary Education required.
• Experience handling Client phone calls and email inquiries and delivering an exceptional client experience to financial industry partners.
• Industry experience in any of the following is an asset; business to business services, mortgage processing sector, call center/customer service environment, or professional data entry services
• Be available to work between 8:00 am – 8:00 pm (Eastern Time), Monday through Friday. Some Evenings Required
• Effectively handle client escalations by responding in a timely manner and follow escalation procedures and chain of command
• Sign up new broker user
• Proficient computer skills including competency with MS Word, Excel and Outlook
• Demonstrates sound judgment and effective problem solving skills
• Remains energized and focused in a fast-paced and evolving environment
• Must have speedy and accurate typing skills, and be detail oriented
• Seek opportunities to introduce new ideas and improve processes
• Industry knowledge is preferred but not mandatory.
We thank you for your interest only candidates selected for an interview will be contacted.
...Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions...
...Registered Dental Hygienist (non-traditional setting) Why Psynergy Programs? At Psynergy, we know that together, we achieve more!... ...develop relationships with DentiCal Provider Relations, the Dental Office we use,and client conservators when certain dental issues dictate...
...everyday takes a break. Launching in the Fall of 2026, Recess Hotel & Club will transform Savannahs storied Manger Building into... ...Lane is a vertically integrated hospitality development and management company focused on transforming historic, iconic properties into...
...is seeking a highly detailed and standards-driven Director of Housekeeping to elevate the cleanliness and presentation of its exclusive portfolio... ...in high-end vacation rentals, luxury resorts, or 5-star hotels. ~ Mandatory: Experience in a luxury setting, with...
...the success of assigned project(s) with a focus on budgeting, planning, scheduling, quality, and relationship with owners and subcontractors Select Responsibilities: Work with project team to ensure timely completion and accuracy of project information and targets...