Job Description

Job Purpose

The Office Manager is responsible for the day-to-day administration and management of GHMS's Community Health Center Facilities. The essential duties of the Office Manager include the oversight of front office, patient intake, patient check-out functions; monitoring, assessing and improving patient flow activities; and facilities management. The Office Manager provides overall supervision and management of clinical practice, supports operations by ensuring a cohesive workforce that enables medical providers to examine and treat patients in an orderly and cost-effective manner. The Office Manager serves on the organization's Leadership Team.

Duties and Responsibilities

• Oversees all administrative and financial matters pertaining to front office functions at the assigned Community Health Center Facility.
• Manages all daily operational activities that affect Accounts Receivable (A/R) and Collections.
• Monitors patient accounts and takes appropriate action in order to resolve high balances as needed.
• Conducts patient financial counseling, addresses patient complaints in coordination with GHMS's Quality Improvement Manager, and closely monitors daily operations to ensure optimum customer service and service quality.
• Ensures the daily cash receipts are accurately and appropriately prepared and reconciled, and that daily deposits are made as scheduled.
• Monitors facility patient schedule to ensure patient flow, and provider coverage.
• Manages front office, check-out, patient appointment scheduling, personnel at assigned CHC facility.
• Ensures necessary personnel present each day, serve as backup as needed.
• Manages facility maintenance/physical plant issues at assigned CHC facility. Ensures building machinery/equipment is maintained and in working order.
• Serves as Site Safety Officer.
• Manages Patient Assistance Program at satellite sites. Maintains adequate drug sample inventory.
• Monitors and records medications/vaccines storage and temperatures as needed at satellite sites.
• Ensures vaccines are inventoried and reported as needed at satellite sites.
• Manages the acquisition of supplies and equipment necessary to support all clinical and administrative activities.
• Sorts and distributes the assigned CHC facility's mail.
• Coordinates Spirit Team activities, Vendor lunches, monthly meetings in conjunction with other CHC Sites.
• Ensures all organizational policies and procedures are followed appropriately.
• Ensures the effective flow of information for timely management decisions.
• Follows Corporate, Ethical, and HIPAA policies and procedures to ensure the confidentiality of all GHMS and patient information.
• Effectively practices teamwork, respect for supervisor and coworkers, good attendance and punctuality. Properly requests time off as needed per GHMS policies and procedures.
• Performs other duties and tasks as assigned to promote optimal healthcare to patients of GHMS.

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience

• Medical office management: 5 years (Required)

Language

• Spanish (Required)

Shift availability

• Night Shift (Preferred)
• Day Shift (Required)

Ability to Commute

• Cumming, GA 30040 (Required)

Ability to Relocate

• Cumming, GA 30040: Relocate before starting work (Required)

Work Location : In person

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