Job Description

VIA Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care. More importantly, we are proud to be a community-based, not-for-profit hospice & palliative care provider. We have deep community roots, with decades of experience serving ALL patients’ and families’ needs regardless of their ability to pay or their medical complexity. We are a people-first organization whose funds go to serve our mission.

Due to our significant growth, we are looking for amazing new staff who share these same values. Apply now and be a part of our success story.

We provide excellent benefits including:

• Medical, Vision, and Dental plans through BCBS
• 28 days of Paid Time Off
• Excellent mileage reimbursement rate 
• 403b Retirement plan with matching
• Focused programs honoring Veteran patients
• Assistance with achieving Certified Hospice & Palliative Nurse (CHPN)
• Best Orientation and Onboarding program you’ve experienced
• Seasoned Hospice leaders guiding your career growth

Summary

Responsible for oversight and direction of the Fayetteville / Cumberland Region of VIA Health Partners service area. Provides direct supervision of Directors and others who are responsible for day-to-day supervision of clinical and administrative staff within these programs. Ensure exceptional patient care is provided in accordance with established organizational procedures and government regulations.

Essential Functions

• Assumes responsibility for oversight and direction for hospice and palliative care programs.
• Ensures clinical care is effective and meets/exceeds the needs of patients and families.
• Ensures service is provided within structure, policy, and regulatory environment required by Hospice.
• Ensures documentation meets all standards as designated by Hospice.
• Cross trains with other AVPs to ensure continuity of leadership across programs and regions.
• Complies with all expectations of quality improvement activities to continuously monitor, evaluate, and improve performance.
• Effectively supervises Clinical Directors and other direct reports
• Provides leadership through establishing professional and clinical performance goals. Conducts staff meetings and appropriate training as required. Instructs Directors, Team Managers and staff regarding policy, procedures, government, and programmatic changes.
• Ensures all clinical and administrative staff function in accordance with established procedures and regulatory requirements.
• Ensures staff is operating in accordance with Exceptional Care Guidelines, including Expected Behaviors and adherence to VIA Health Partners’ Core Values.
• Ensures staff are compliant with VIA Health Partners requirements such as education, certifications, vaccinations. 
• May participate in or lead quality improvement activities. 
• In conjunction with Human Resources, effectively recruits, onboards, trains, and retains new employees. 
• Responsible for all clinical and administrative functions of business units including established metrics such as quality (CAHPS), and P&L.
• Assumes responsibility for effective administration of Clinical Team functions
• Participates in budget process and ongoing financial review.
• Administers material resource allocations and budgetary distributions.
• Actively uses available reports and statistical data to manage programs effectively and efficiently.
• Ensures all patient care meets professional, organizational, regulatory, licensure, and accreditation standards through ongoing monitoring and improvement activities.
• Interprets all organizational policies and procedures; ensures compliance.
• Assumes responsibility for professional development and staying abreast of current trends in healthcare field.
• Ensures timely incorporation of new information and methods into practice. Plans and directs continuing education activities.
• Approves time sheets/PTO requests and generates PAFs for direct reports.
• Ensures compliance with regulatory requirements for inpatient and residential hospice
• Assures implementation of and compliance with all clinical policies and procedures, licensing and certification rules, regulations, and guidelines.
• Adheres to all policies, procedures and regulations regarding patient care, conduct, safety, fire, security, and risk management.
• Assumes responsibility for establishing and maintaining professional relationships with other providers, patients and families, and vendors.
• Acts as resource for communities within region to promote partnerships between Hospice and Long-Term Care Communities, Hospital Systems, and physician practices, and ensures a strong rapport is developed and maintained.
• Responds to customer concerns and facilitates prompt resolution of issues. Recommends appropriate changes in practice based on concerns.
• Utilizes feedback from patients and families, Long-Term Care Communities, Hospitals, physician practices and other referral sources to provide excellent customer service.
• Presents and maintains a high professional image.
• Actively participates in community-related events to foster on-going relationships with potential referral sources and donors.
• Assumes responsibility for establishing and maintaining effective working relationships with leadership and staff in other departments
• Attends meetings and participates actively in internal organizational activities. Reports and acts on potential issues for improvement, participates on management teams, and participates in quality assurance audits as needed.
• Keeps other leadership and supervisors well informed on area activities including sharing best practices and initiatives to resolve problems.
• Collaborates with Human Resources on staff policy interpretation and implementation.
• Actively participate in and facilitate cross-departmental committees and/or meetings to enhance intradepartmental communication.
• Assumes responsibility for related duties as required or assigned
• Leads/oversees special projects, teams, committees when assigned.
• Keeps work area clean, secure, and well maintained.
• May perform other duties as required.

Minimum Qualifications

• Bachelor’s degree in related healthcare field required; Master’s degree preferred. Or the equivalent combination of education, technical certifications, training, and work experience.
• Active Registered Nurse license is required.
• Minimum 5 years related experience required with increasing management responsibilities. Related experience includes home health/hospice, oncology, and medical surgical.
• Proficiency in Microsoft Office suite is required.

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